Terms and Conditions

1. Identification

This website is owned by:

• Legal name: NORDISK INVEST 2024 SL
• Tax ID (CIF): B19719335
• Registered address: Calle Pez Dorado, 42 Bj A, 29620 Torremolinos, Málaga, Spain
• Commercial Registry: Entry MA-183037, Electronic Volume, Electronic Folio of the Commercial Registry of Málaga
• Administrator: Armen Petrosyan
• Email: info@nordisk.es
• Phone: +34 654 94 60 46
• Website: nordisk.es

2. Purpose of the service

Nordisk.es operates a digital platform that connects individuals seeking construction, renovation and home maintenance services ("Customers") with previously verified professional companies ("Companies") located in Spain.

The service consists of receiving quote requests from Customers and forwarding them to up to 5 verified Companies in our network, so they can contact the Customer and provide a personalised quote.

3. Conditions for Customers

3.1. Free of charge

The use of the platform is completely free for Customers. Requesting quotes does not incur any cost or obligation to hire.

3.2. No registration required

Customers do not need to create a user account to request quotes. Simply complete the request form with the required information.

3.3. Data sharing

By submitting a quote request, the Customer agrees that their contact details and project information will be shared with up to 5 verified Companies in the Nordisk.es network, for the sole purpose of preparing and presenting their quotes. For more information, see our Privacy Policy.

3.4. No obligation

Receiving quotes does not imply any obligation to hire. The Customer is free to accept, reject or negotiate any quote received directly with the corresponding Company.

4. Conditions for Companies

4.1. Approval process

To join the Nordisk.es network, Companies must pass a manual verification and approval process. Nordisk.es reserves the right to accept or reject membership applications at its sole discretion, as well as to revoke the participation of any Company that fails to meet the required quality standards.

4.2. Pay-per-lead model

Companies pay a fee for each lead (quote request) they receive through the platform. The price per lead varies by service category and is communicated to the Company before joining.

4.3. Wallet system

Companies operate through a prepaid wallet system. Funds are automatically deducted upon receiving each lead. The conditions are:

• Minimum top-up: 50 EUR
• Lead prices do not include VAT. 21% VAT will be applied to all amounts on the invoice.
• Nordisk.es will issue invoices in accordance with current Spanish tax legislation.

4.4. Company obligations

Member Companies commit to:

• Contacting Customers in a professional manner and within a reasonable timeframe.
• Providing genuine quotes tailored to the described project.
• Handling Customers' personal data in accordance with the GDPR and exclusively for the purpose of preparing the requested quote.
• Not using Customers' contact details for advertising purposes or purposes unrelated to the requested quote.

Partner companies undertake to process personal data received through Nordisk.es exclusively for the purpose of responding to the user's quote request, in accordance with the data processing agreement signed with Nordisk.es and applicable data protection regulations (GDPR and LOPDGDD). Failure to comply with this obligation may result in the immediate suspension of the company's account on the platform.

5. Limitation of liability

Nordisk.es acts solely as an intermediary between Customers and Companies. Accordingly:

• Nordisk.es does not perform, supervise or guarantee the construction, renovation or home maintenance work carried out by the Companies.
• Nordisk.es does not guarantee the prices offered by Companies in their quotes. Final prices are agreed directly between the Customer and the Company.
• Nordisk.es is not a party to the service contract that may be formalised between the Customer and the Company.
• Nordisk.es shall not be liable for any direct, indirect, incidental or consequential damages arising from the relationship between Customers and Companies.

Nordisk.es is committed to verifying the suitability of Companies in its network, but cannot guarantee the quality, timeliness or outcome of the work they perform.

6. Intellectual property

All content on the nordisk.es website, including but not limited to text, images, logos, graphic design, icons, source code and navigation structure, is the property of Nordisk.es or its legitimate owners and is protected by Spanish and international intellectual and industrial property legislation.

The reproduction, distribution, public communication or transformation, in whole or in part, of the content of this website without the express written authorisation of Nordisk.es is prohibited.

7. Modifications

Nordisk.es reserves the right to modify these terms and conditions at any time. Changes will take effect from their publication on this page. We recommend reviewing this section periodically.

8. Refund Policy

Wallet top-ups are non-refundable once processed.

Individual lead purchases can be disputed within 48 hours of purchase if any of the following apply:

• Incorrect or invalid contact information
• Fraudulent or spam lead
• Duplicate lead (same customer, same service)
• Customer unreachable after multiple attempts

To dispute a lead, access your company dashboard and select "Report a problem" on the relevant lead. Our team will review each case within 24-48 business hours.

Approved refunds are issued as wallet credit (available immediately) or to the original payment method (5-10 business days), at the discretion of the review team.

Nordisk.es reserves the right to deny disputes that do not meet eligibility criteria. Repeated abuse of the dispute system may result in account suspension.

9. Age requirement

Use of Nordisk.es services requires you to be at least 18 years of age. By using the platform, you represent and warrant that you are at least 18 years old.

10. Right of withdrawal

In accordance with Royal Legislative Decree 1/2007, the user has the right to withdraw from any contract within 14 calendar days. However, by making a wallet top-up, the user expressly consents to the immediate provision of the digital service and acknowledges that they forfeit their right of withdrawal once credits have been used to acquire leads. Unused credits may be refunded upon request to info@nordisk.es.

11. Online dispute resolution

In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council, we inform you that the European Commission provides an online dispute resolution platform, available at: https://ec.europa.eu/consumers/odr

12. Applicable law and jurisdiction

These terms and conditions are governed by Spanish law. For the resolution of any dispute arising from the use of this website or the interpretation of these terms, the parties submit to the Courts and Tribunals of Malaga, Spain, expressly waiving any other jurisdiction that may apply.

However, if you are acting as a consumer, you may file claims before the courts and tribunals of your domicile, in accordance with Spanish consumer protection legislation.

13. Contact

If you have any questions about these terms and conditions, please contact us at:

• Email: info@nordisk.es
• Phone: +34 654 94 60 46